New ID requests
3–5 minutes in the day, up to 15 late at night.
Support desk
Talk to a person, not a bot
One number, staffed around the clock in English and Hindi. The same desk that opens your ID handles your payments, your questions and your complaints — there is no second-line queue to be passed to.
Open now
WhatsApp — +62 851 8840 1525
The fastest way to reach us, and the only channel we use for account matters. Typical reply inside two minutes during the day.
Telegram — @Lotus365screenshotchannel
Our screenshot and updates channel: payout proofs, match-day notices and a heads-up when a payment rail is running slow. Read-only — account matters still go through WhatsApp.
Instagram — @lotus365bookself
The desk’s public page. Same contact number in the bio as on this page — a quick way to check you are dealing with the real desk before you message.
Email — support@lotus365book.site
For anything that needs a paper trail: complaints, document requests and self-exclusion confirmations. Slower than WhatsApp — expect a reply within one working day rather than minutes.
Common requests
Get a faster reply
Include these in your first message and most requests are handled in one round trip instead of four.
- Your username, if you already have an ID.
- What you need — new ID, deposit, withdrawal, limit, complaint.
- For payments: the amount, the time and the UTR or reference number.
- A screenshot of the error or the transaction, if there is one.
Only use the number published on this page. We operate exactly three channels — the WhatsApp number above, @Lotus365screenshotchannel on Telegram and @lotus365bookself on Instagram. We do not trade under any other brand name, we never message players first, and we will never ask you for an OTP, a UPI PIN, a card CVV or your account password. Anyone who does is not us — send us their number and we will warn the rest of the desk’s players.
Send a structured message
Fill this in and it opens WhatsApp with everything already written out. There is no server behind this form — nothing is stored on this website.
Response times
What to expect
Honest numbers rather than a marketing promise.
Deposits
Usually credited within 10 minutes of confirmation.
Withdrawals
Most under 10 minutes. First-time and large amounts take longer.
Limits & self-exclusion
Cooling-off and self-exclusion applied immediately.
Open 24 hours, every day of the year. These are the times we actually hit, measured across the desk — not a best case. Late nights and public holidays run thinner, and we would rather say so.
If it goes wrong
How to escalate a complaint
Send it on the same WhatsApp number with the word COMPLAINT at the start. It gets pulled out of the normal queue and read by whoever is running the shift, not by the person you were already speaking to.
We aim to acknowledge within an hour and give you a real answer within 24. If money is involved, tell us the amount, the time and the reference number and we will trace it rather than ask you to wait and see.
If we got it wrong, we will say so. If we cannot fix it — a bank rail that is down, a rule set by the platform rather than by us — we will tell you that instead of stalling.
Things we will not do
- Charge you a fee to open, verify or unlock an ID.
- Ask for an OTP, UPI PIN, CVV or your password.
- Message you first asking for a deposit.
- Sell tips, predictions or "fixed" match access.
- Talk you out of a deposit limit or self-exclusion.
- Promise you will win — nobody can.
More on how the desk is run on our about page, and what players say on reviews.
For account limits and free confidential helplines, see responsible gaming.
18+ only
We're online right now
Send a message and a person will pick it up — not a queue, not an auto-reply.