Terms of use

1. Who we are

This website is operated by LOTUS 365 (“we”, “us”). We are an independent gaming ID desk: we open and support accounts on third-party gaming platforms and act as your point of contact for onboarding, funding and withdrawals.

We are not affiliated with, endorsed by, or connected to any other betting brand, exchange or operator, and we do not use any other company’s name, logo or trademarks.

2. Eligibility

By using this website or requesting an ID, you confirm that:

1. you are at least 18 years old;
2. you are legally permitted to take part in online betting and gaming where you are located;
3. you are acting on your own behalf and not for a third party;
4. you are not self-excluded from gambling with us or any other operator.

We may close any account we believe belongs to a minor or to a person for whom participation is unlawful, and will return any remaining balance.

3. Legality is your responsibility

Betting and gaming law varies by country and, in India, by state. Several states prohibit online betting entirely. It is your responsibility to establish whether participation is lawful for you before taking part, and to stop if it is not. Nothing on this website is legal advice.

4. Your account

• One account per person. Duplicate accounts may be restricted or closed.
• You are responsible for keeping your credentials secret. Activity under your login is treated as yours.
• Tell us immediately if you believe someone else has accessed your account.
• You may not use the account for money laundering, fraud, or any unlawful purpose.

5. Deposits and withdrawals

• Opening an ID is free. We do not charge registration, activation or security fees.
• You fund your own balance by UPI, IMPS, NEFT or bank transfer.
• Withdrawals are paid to an account in your own name. We do not pay third parties.
• A first withdrawal to a new account is checked manually and takes longer than subsequent ones.
• We may pause a withdrawal where we reasonably suspect fraud, unauthorised access or unlawful activity, and will explain why.

6. Bets and settlement

Bets are placed and settled on the third-party platform your ID sits on, under that platform’s market rules. Those rules govern void conditions, abandonment, rain-affected results, retirements and similar situations. Ask us for the applicable rules for a market before you stake if you are unsure.

An obvious pricing error (a “palpable error”) may be voided and stakes returned, in line with standard industry practice.

7. No guarantees

We do not offer, and you should not accept from anyone, guarantees about outcomes. We do not sell tips, do not claim access to fixed events, and do not promise profit. Betting carries a real risk of losing the money you stake.

8. Responsible gaming

You may request a deposit limit, cooling-off period or permanent self-exclusion at any time and we will apply it — see responsible gaming. Once you self-exclude, we will not reopen the account.

9. Suspension and closure

We may suspend or close an account where:

• we are required to by law or by the underlying platform;
• we reasonably believe fraud, collusion, bonus abuse or unlawful activity is involved;
• the account holder is found to be under 18 or ineligible;
• you ask us to.

Legitimate balances are returned through the normal withdrawal process.

10. This website

Content here is provided for information. Odds, figures, market lists and response times shown on the site are illustrative and change constantly — the live platform is authoritative. We may change or remove content without notice.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for losses arising from betting outcomes, from third-party platform downtime, from delays outside our control, or from your failure to keep credentials secure. Nothing here excludes liability that cannot lawfully be excluded, including for fraud.

12. Complaints

Raise a complaint in your WhatsApp chat with us and ask for escalation. We aim to acknowledge within 24 hours and resolve within 7 days.

13. Changes

We may update these terms. The “last updated” date at the top will change, and continued use after an update means you accept the revised terms.

14. Contact

Questions about these terms: message our desk on +62 851 8840 1525 or via the contact page.